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Frequently Asked Questions
What is Hey Dude Skin Care?
Hey Dude Skin Care is a line of men’s skin care products designed to give today’s man the essential tools he needs to combat the natural effects of aging and external conditions upon his face and body. Made from high quality organic ingredients like hyaluronic acid and essential nutrients, Hey Dude Skin Care products perform the most vital of functions to help a man protect, repair, and maintain his skin - Functions that include moisturizing and cleansing deeply into the cellular level of a man’s facial skin.
What’s so different about a man’s skin from a woman’s? Why do I need to worry about it?
A man's skin is approximately 20% thicker than a woman's, and is typically firmer because it's richer in collagen and elastin. However, because of more active sebaceous (sweat) glands, men's facial skin tends to be much oilier than a woman’s. It’s also more prone to dehydration because of daily or regular shaving. In short, a man’s face gets dirtier more quickly. It’s very important; no matter what skin type you have, to clean your face every day. Deep cleansing is vital. It keeps pores clear, skin healthy and you looking your best. As men mature, biochemical changes inevitably occur in elastin and collagen, the connective tissues that give skin its firmness and elasticity. Without regular care, these natural bonds become drier and tighter, subject to breaking more easily. Think of an old rubber band in your desk drawer that you forgot about from years ago. It’s likely dried out and ready to snap and break.
In general, male skin is oilier, with larger pores, a richer blood supply, and an increased a tendency to "sweat." Men are less prone to wrinkling than women, but still require deep daily cleansing. The skin aging process itself is the same for men and women, but for men it occurs later and is more marked. In a man's skin, the dermis is thicker and richer in collagen, and the epidermis is often more oily. Therefore, it's generally more resistant than a woman's skin to the effects of the sun and other environmental factors. Around the age of 40 to 50 years, the dermis layer of a man's skin thins, and the level of collagen decreases naturally yet dramatically, causing deeper wrinkles to appear. Just as for women, men can prevent and correct the signs of aging with appropriate skin care, and that’s what our mission is here at Hey Dude Skin Care.
I can see Hey Dude Skin Care products have listings of ingredients and directions for use - How do I know what all of this means?
We’ve taken great pains to show you not only the key ingredients with each of the products, but the great benefits they produce for the man who uses them. The Glossary in our Web site also gives more information on the ingredients and why they matter in the big picture of maintaining a daily skin care regimen.
Is there a way I can decrease the size of my pores?
The size of your pores is genetically determined, so there is no actual way to reduce them. By using a good daily skincare regimen that includes exfoliation, hydration, anti-oxidants and anti-inflammatories, your pores will appear smaller than they really are.
Why do I need special products in the eye area?
There are two main reasons to apply products made for your eye area. First, topical eye products like 4 Your Eyes Only from Hey Dude Skin Care are formulated so that they don't irritate your eyes or the thin skin surrounding it. Second, because the eye area has few, if any, oil glands of its own, it requires more intense hydration than anywhere else on the face.
How does stress affect my skin in general?
Stress can have major physiological effects on the body, including stimulating a hormone that can encourage the sebaceous glands to produce more oil, increasing the chances of breaking out. Stress can manifest itself in our skin even three months after we experience the source of stress. It’s important to do things daily that reduce stress, including regular relaxation activities, exercise, and enough sleep. Stress is yet another reason for managing the daily care and maintenance of the skin with high quality products.
How do I buy these products? Are they available elsewhere?
The leadership team at Hey Dude Skin Care has made these products initially available only on the Internet. Depending on the specific function a man desires to handle regarding his skin (cleansing, for example), this Web site makes choosing the correct product(s) easy and educational. Of course, we look at the entire skin care picture, and recommend that a man consider the use of the entire product portfolio. There are gift sets that bundle certain products and include bonuses for good measure. All products are available in the Shop Hey Dude section of our site.
We are active in our pursuit of quality retail locations where buyers can also go and see and use the products in person. If you are interested in speaking with us about carrying the Hey Dude Skin Care line, please e-mail us at retail@heydudeskincare.com.
How do I handle an incorrect order if I get one in the mail?
We regret any inconvenience caused by an incorrect order, as rarely as it might happen. You can call us at (800) 428-4114 or e-mail to support@heydudeskincare.com. We will give you specific instructions for returning the product(s) to us by UPS.
What if I want to return a product?
If you are not satisfied with your purchase, please call us at (800) 428-4114 or contact us at support@heydudeskincare.com for a return authorization number. We will refund your purchase amount in full if you return the product within thirty (30) days from the date you originally received it, and it is still in its original shrink wrap.
If you are ever not satisfied with a product after using it, contact us at (800) 428-4114 or write us at support@heydudeskincare.com. We will arrange to either replace it or offer an exchange of equal value.
In all cases, we will give you specific instructions for returning the product(s) to us by UPS. Shipping and handling fees for returns are not refundable. If you received free shipping with your order, the cost of shipping will be deducted from your refund credit.
What if a product I want is not in stock?
Although we do not foresee any such issue, demand for our products may exceed supply and an out-of-stock might occur. Should this ever happen, you will be notified of any items that are out of stock by e-mail. We will ship in-stock merchandise immediately and backorder out of stock merchandise under the original Hey Dude Skin Care.com order number.
Backordered items will be shipped as soon as they become available. You will only be charged for items when they are actually shipped. The remainder of your order, including shipping, will be charged when your backordered merchandise is sent.
Should you need to change your order after placing it, please contact us immediately at: support@heydudeskincare.com, since all orders are filled on a timely basis.
To learn the status of your order, please email us at: support@heydudeskincare.com. Please include your order number with your inquiry.
What about shipping and handling?
Once your order has been received and processed, you will receive a shipment confirmation by e-mail. Orders received after 12:00 PM EST will be processed the next business day. We normally ship via UPS, with a $7.95 flat rate shipping fee in the U.S. on orders under $100.00. Standard ground delivery is about 5-7 business days. We do offer FREE standard shipping in the U.S. on all orders totaling over $100.00.
Priority delivery can be selected for delivery within 3 business days, from Monday through Friday at a charge of $15.00. For next-day delivery other than Sunday, we charge $25.00 for expediting and processing the order.
How do I reach Hey Dude Skin Care?
Our Customer Service department is available at (800) 428-4114 during the hours 8:30 AM - 4:30 PM EST, Monday to Friday, though we often answer questions during off- hours when you send e-mail to support@heydudeskincare.com.
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